Last updated: 18 July 2023
If you feel you are no longer able to control your gambling or gamble safely, we offer you the option to self-exclude from betting on https://destinyx.com/ (“Website”).
Customers may choose to self-exclude (either temporarily or permanently) from betting on the Website at any time.
2. Self-exclusion process
To self-exclude means to stop betting or gambling for a set time. Self-exclusion can be temporary or permanent.
By requesting self-exclusion from us, you agree to the following terms and conditions, which will be effective from the minute you receive a confirmation email of your chosen self-exclusion, this email will be sent to the email address used to register your account only and will display the date of self-exclusion completion.
Requests may be made by contacting support through any available means.
On receipt of a request for self-exclusion, the requested account and any linked accounts will be placed on our first stage, 24-hr cooling off period which will disable your account or accounts, allowing no gambling activity.
Once this time has passed, while your account or accounts remain closed, a customer support agent will inform you of the 1-week, 1-month, 6-months and permanent self-exclusions available. There will be no variation of these time periods. To proceed with this process, we will require an email response. If we do not receive a response within a further 24 - hrs, your account will be reopened and confirmed by email.
If after reviewing our self-exclusion options you decide you would like to proceed with a permanent self-exclusion, you will be required to set an exclusion period when prompted. On occasion, we might decide to place an account on a permanent self-exclusion period if we believe it to be needed and or beneficial to the customer. This will be communicated by email; the above terms and conditions will apply.
You are not permitted to leave any balance in your account during a self-exclusion time period. You will not be able to access your account to withdraw any funds during your requested self-exclusion. If you have an account affected by a self-exclusion that has any active bets, the Cash Out function will be applied at the point of self-exclusion confirmation. Bets will not be void; stakes will not be returned or remain active throughout a self-exclusion time period. Bets will not be reinstated after a self-exclusion completion. While Self Excluded, you are not eligible for any form of benefits, bonuses or reloads.
Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason. Permanent self-exclusions will remain closed indefinitely.
We will use all reasonable endeavors to ensure compliance with our responsible gambling self-exclusion policy. However, you accept that we will not be held responsible or liable if you attempt to open any new account or indeed succeed. In addition, we will not be held liable or accountable if you continue to deposit and wager using additional accounts which have previously not been disclosed. Any future wagers, Reward funds and entries in any promotions during a requested self-exclusion time will be forfeited, resulting in no return of stakes or payment of winnings. We will not be able to reinstate these if the account is reopened after the self-exclusion period. After self-exclusion, you acknowledge that:
DestinyX is owned by Titan Interactive N.V., licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005. The service is provided "as is" and "as available," without warranties. Users must be at least 18 years old and it's not accessible in certain regions, including Hong Kong, Singapore, and the United States. Circumventing restrictions with VPNs is strictly prohibited...